Frequently
Asked
Questions
Membership
What is included in a membership?
Membership includes access to an incredible catalog of videos and live events.
Getting Started
How do I create an account?
Here is a quick instruction video, or follow these steps below:
https://www.youtube.com/watch?v=EngiRHFaPxA&t=1s
How to create your account:
On the home page click: Sign up for free
Complete the details on the Create an account page and click continue
You can sign up for free so just click complete
You should receive a confirmation email and welcome email.
Handy Hint
The email address and password you use will be your login details. Make sure to choose a work email address and password that other staff can use if needed and leave the details next to the TV/s
What equipment do we need to get set up?
You can watch The SeniorsChannel programs on your TV via the following options:
A smart TV with an internet connection
A TV with an HDMI port connected via a computer or laptop or smartphone or tablet
You will also need:
Reliable internet connection
Updated web browser, we recommend:
Google Chrome
Firefox
Edge
Safari
NOTE: Internet Explorer is not supported by our site and will not work
Is there a set up cost?
NO.
We don't charge any setup costs.
We also offer FREE set up support if needed.
See technical support below for more details.
How can we watch the programs on
The SeniorsChannel?
Smart TV with internet connection
To watch The SeniorsChannel on your Smart TV follow these steps:
Ensure your smart TV is connected to the internet.
Launch your internet browser. We recommend using the most recent version of Google Chrome, Firefox, Edge or Safari
Go to www.theseniorschannel.com and sign in to your account
Choose your program
Enjoy
Laptop connected to TV
Here is a quick instruction video or follow these steps below:
https://www.youtube.com/watch?v=5DNme07mIqY&feature=youtu.be
You will need:
TV with an HDMI port
Laptop
HDMI cable (can be purchased from JB HIFI and many other stores)
Reliable internet connection
Updated web browser. We recommend the latest version of Google Chrome, Firefox, Edge or Safari
Instructions
Connect your laptop to the TV using the HDMI cable
On the TV remote select the HDMI port you have just used
If you can now see the same picture on your laptop and TV then you have connected correctly.
Launch your internet browser.
Go to www.theseniorschannel.com and sign in to your account
Choose your program
Enjoy
For more help go to:
Device connected to TV
Here is a quick instruction video or follow these steps below:
https://www.youtube.com/watch?v=AsjuFwFDyIQ&feature=youtu.be
You will need:
TV with HDMI port
iPad or iPhone or another device
HDMI cable (can be purchased from JB HIFI and many other stores)
For Apple devices: Lightning AV adaptor (can be purchased from JB HIFI and Apple stores)
Internet connection
Updated web browser. We recommend the latest version of Google Chrome, Firefox, Edge or Safari
Instructions:
Plug the HDMI cable into the HDMI port on the TV
Plug the other end into the HDMI port on the lightening adaptor
Plug the adaptor into your phone
You should now be able to view your phone content on your TV
Launch your internet browser.
Go to www.theseniorschannel.com and sign in to your account
Choose your program
Enjoy
For more help go to:
Other viewing options
There are many other different ways that you can watch The SeniorsChannel.
Watch directly on your phone or device
Connect your TV up in a variety of ways: see this video for more information.
About the programs on
The SeniorsChannel
What programs are available on The SeniorsChannel?
For now, there are 2 different types of programs available on The SeniorsChannel. However, we have other programs in development that will be made available during 2021.
Concerts
The SeniorsChannel concerts are designed to bring that nostalgic live entertainer feel right onto your screen.
The concerts are both interactive and entertaining and are carefully crafted to promote engagement and connection. Our goal is to leave the viewer feeling happy and lifted.
The concerts are available via pay per view or subscription
Here is a link for more information
https://theseniorschannel.com/pages/concerts
Exercises
A series of 20 to 30 min exercise classes provided by Australia's leading Seniors exercise and health experts Active Seniors.
Active Seniors have developed a variety of safe and effective exercise programs that target the specific needs of older adults.
Here is a link for more information
https://theseniorschannel.com/categories/category-JdyaPy3abWQ
Activity Programs: Coming soon
We are in the process of developing activity programs designed specifically to keep seniors' minds active and promote inclusion and provide opportunities for fun and enjoyment.
I don't have a subscription, can I still watch a concert?
YES.
All of our concerts are available for purchase pay per view.
Here is some more information about pay per view concerts:
https://theseniorschannel.com/pages/the-seniorschannel-package-options-2
I want a "set & forget" option to book concerts to fit in with our activity plan.
Can I pay now and watch later?
I want a "set & forget" option to book concerts to fit in with our activity plan.
Can I pay now and watch later?
YES. You can do this by choosing:
PAY PER VIEW: OPTION 2: https://theseniorschannel.com/pages/concerts
Pay and watch LATER
Want to plan ahead?
Want to book a few concerts at a time?
Want an invoice sent to your accounts department?
This is the perfect option for you.
Click here to use our booking form and we will do the rest.
Here is a short instruction video to help:
Membership Questions
Can I sign up for Free?
YES!
It is free to create an account.
Click here to create an account.
Here is a short instruction video to help.
I am a Lifestyle Coordinator working in an Aged Care Home. Can I sign up using my personal email address?
Technically yes, but we don’t recommend it.
The email address and password you sign up with is the one that must be accessible to all staff so we advise that you use a work email if possible and place the details near the TV/s that will be used.
Can I sign up more than 1 Aged Care Home?
Yes!
Please contact our team and we will help set this up for you.
info@theseniorschannel.com
How do I cancel?
If you don’t want to continue, you can cancel your membership at any time. Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.
Billing and Account questions
How do I change my password?
Click My Account or Dashboard from the top navigation menu
Select Password
Update your password
I have forgotton my password, how can I reset it?
Go to the login page
Click the forgot password link.
Enter your email address
You will be sent an email with instructions on how to reset your password.
(Don’t forget to check your junk/other folder.)
Here is an image to help...
How do I update my billing information?
Sign in to your account
Click My Account or Dashboard from the top navigation menu
Select Billing and update your billing information.
How do I cancel my recurring subscription?
Sign in to your account
Click My Account or Dashboard from the top navigation menu
Select Billing and locate your subscription plan at the bottom of the page
Click Change Plan and Cancel Membership.
Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
Troubleshooting
The programs don't play back smoothly. How can I fix this?
There are a number of reasons why the programs may not playback smoothly.
Check the following:
Browser
Which browser are you using?
We recommend the latest version of:
Google chrome
Firefox
Edge
Safari
NOTE: Internet Explorer is not supported by our site and will not work
Internet Provider
It is possible that your playback experience is affected by the area you live in or the strength of your broadband.
Contact your internet provider to assist in this instance.
Firewall blocking
Your company may have set up a firewall blocker to restrict external websites. If this is the case contact your manager or IT department.
Which browser should I use?
We recommend the latest version of:
Google chrome
Firefox
Edge
Safari
NOTE: Internet Explorer is not supported by our site and will not work
When I try to sign up there is a blank screen. Why is that?
Check the following:
Firewall blocking
Your company may have set up a firewall blocker to restrict external websites. If this is the case contact your manager or IT department.
Internet Provider
It is possible that your playback experience is affected by the area you live in or the strength of your broadband.
Contact your internet provider to assist in this instance.
Technical Support
Do you provide set up support?
YES.
We provide FREE set up support and can arrange a time to assist you at your convenience. Please contact us to arrange a time:
mailto:info@theseniorschannel.com
What happens if I have problems on the day?
We can help.
Chat Support
Our Chat support is available on our website.
Hours of support are:
Mon - Fri 8.30am - 5.00pm
Weekends - upon request
Just click the chat box. It looks like this:
We are available to assist via email
mailto:info@theseniorschannel.com
Phone
We are available to provide phone support if needed.
Just call: 0432 567 406
(please note, there may be times where phone support is not available. In this case please use the chat or email option)
General Questions
How many TV’s/devices can we watch it on?
You can watch The SeniorsChannel programs on up to 5 devices at once.
(please note, the quality of multiple views will depend on the strength of your internet)
I want to buy a concert but I need our finance department to pay.
Can I do this?
YES.
You can do this by choosing:
PAY PER VIEW: OPTION 2: https://theseniorschannel.com/pages/concerts
Want an invoice sent to your accounts department?
This is the perfect option for you.
Click here to use our booking form and we will do the rest.
Here is a short instruction video to help:
I have paid for an on-demand concert.
How long is it available for me to watch?
The concert will be available for you and your residents to view for 24hrs and you can watch as many times as you like within that time.
You can also watch the concert in as many sections as you like within your facility.
We don't have a smart TV. Can we still watch The SeniorsChannel?
YES!
For more information, scroll back up to the section:
How can we watch the programs on The SeniorsChannel?
How can I access more help?
Our support team are here to help.
Chat Support
Our Chat support is available on our website.
Hours of support are:
Mon - Fri 8.30am - 5.00pm
Weekends - upon request
Just click the chat box.
It looks like this:
We are available to assist via email
mailto:info@theseniorschannel.com
Phone
We are available to provide phone support if needed.
Just call: 0432 567 406
(please note, there may be times where phone support is not available. In this case please use the chat or email option)
